Terms & Conditions

General Terms

These Terms and Conditions ("Terms") govern all services provided by RepairnRent.com ("RepairnRent", "we", "us", "our"), a laptop repair and IT equipment rental business operating from Webel Tower 1, Room 105, 1st Floor, Salt Lake, Sector V, Kolkata — 700091, West Bengal, India.

By using our website, contacting us via phone or WhatsApp, or engaging any of our repair, rental, or support services, you ("Customer", "you", "your") agree to be bound by these Terms. If you do not agree, please do not use our services.

We reserve the right to update these Terms at any time. Changes will be posted on this page with the "Last updated" date revised accordingly. Continued use of our services after changes constitutes acceptance of the revised Terms.

Repair Services

2.1 Diagnosis & Quotation

RepairnRent provides a free diagnostic assessment of all devices submitted for repair. Upon completion of the diagnosis, an itemised quote will be shared with the Customer via phone, WhatsApp, or email. No repair work will commence until the Customer explicitly approves the quote.

2.2 Approval & Authorisation

By approving a repair quote, you authorise RepairnRent to carry out the listed repairs using the parts and methods specified. If additional faults are discovered during the repair process, we will inform you and seek approval before proceeding with any additional work or charges.

2.3 Parts & Materials

We use genuine OEM (Original Equipment Manufacturer) parts wherever available. In cases where OEM parts are unavailable, we will use high-quality compatible parts and inform you accordingly before proceeding.

2.4 Turnaround Time

Estimated repair timelines are provided at the time of quotation. While we strive to meet these estimates, actual turnaround times may vary depending on parts availability, complexity of the repair, and current workload. RepairnRent shall not be held liable for delays beyond our reasonable control.

2.5 Uncollected Devices

Devices that remain uncollected for more than 90 days after completion of repair and notification to the Customer will be considered abandoned. RepairnRent reserves the right to dispose of or recycle such devices after providing a final 15-day written notice to the Customer's last known contact details.

Warranty on Repairs

RepairnRent provides a 30-day warranty on selected repair services and replacement parts, effective from the date of delivery of the repaired device to the Customer.

Warranty does NOT cover:

• Physical damage, liquid damage, or accidental damage occurring after the repair
• Damage caused by unauthorised modifications, tampering, or third-party repairs
• Software issues, virus infections, or OS corruption unrelated to the original repair
• Normal wear and tear, cosmetic damage, or battery degradation
• Devices where the warranty seal has been broken or tampered with
• Faults in components or areas not covered in the original repair scope

To claim warranty, contact us within the warranty period with your repair receipt/invoice number. RepairnRent will assess the device and determine if the issue falls within the warranty scope at its sole discretion.

Rental Services

4.1 Rental Agreement

All equipment rentals are subject to a rental agreement specifying the device, rental period, pricing, and terms of use. By accepting delivery of a rental device, you agree to the terms of the rental agreement.

4.2 Rental Period & Extension

Rentals are available on a daily, weekly, or monthly basis. The rental period begins on the date of delivery and ends on the agreed return date. Extensions can be arranged by contacting us before the return date. Unauthorised extensions will be charged at the applicable daily rate.

4.3 Condition of Equipment

All rental equipment is delivered in tested, working condition with the operating system and basic software pre-configured. The Customer is responsible for maintaining the device in reasonable condition during the rental period.

4.4 Damage, Loss, or Theft

4.5 Prohibited Uses

Rented equipment must not be:

• Sub-rented or lent to third parties without prior written consent
• Used for any illegal, unlawful, or prohibited activity
• Modified, disassembled, or tampered with in any way
• Taken outside the agreed geographic territory (West Bengal) without prior approval

4.6 Return Policy

Equipment must be returned on or before the agreed return date in the same condition as delivered (normal wear excepted). Late returns without prior approval will incur additional charges at the applicable daily rate. RepairnRent provides free doorstep pickup for returns in Kolkata.

Pricing & Payment

5.1 Repair Pricing

All repair charges are based on the itemised quote approved by the Customer. Diagnostic assessment is free of charge. No payment is required if you choose not to proceed with the repair after receiving the quote.

5.2 Rental Pricing

Rental pricing is as listed on our website or as communicated during the booking process. Prices are subject to change without prior notice, but confirmed bookings will be honoured at the agreed rate.

5.3 GST & Invoicing

All prices listed on our website are exclusive of applicable GST (Goods and Services Tax) unless stated otherwise. A proper GST invoice will be provided for all transactions. Businesses, offices, and institutions can claim input tax credit on the GST charged.

5.4 Payment Methods

We accept payments via UPI, bank transfer (NEFT/IMPS/RTGS), cash, and select digital wallets. Payment terms will be communicated at the time of service confirmation.

5.5 Security Deposit

For rental services, a refundable security deposit may be required depending on the type and value of equipment rented. The deposit amount will be communicated during the booking process and will be refunded upon return of the equipment in satisfactory condition.

Pickup & Delivery

RepairnRent provides free doorstep pickup and delivery services across Kolkata for both repair and rental services. Same-day pickup slots are available for bookings confirmed before 12:00 PM (noon) IST, subject to availability.

For locations outside Kolkata but within West Bengal, pickup and delivery may be arranged with applicable logistics charges communicated in advance.

The Customer is responsible for ensuring that the device is properly shut down and any sensitive data is backed up before handing over the device for repair. RepairnRent is not responsible for data loss during the repair process.

Data & Privacy

RepairnRent respects the privacy of all customers. We do not access, copy, store, or share any personal or business data on devices submitted for repair or rental unless explicitly required and authorised for the purpose of the repair (e.g., OS reinstallation, data recovery).

Customer contact information (name, phone, email, address) collected during service bookings is used solely for the purpose of providing our services and communicating service updates. We do not sell or share this data with third parties.

For data recovery services, recovered data will be provided exclusively to the Customer and not retained by RepairnRent after delivery. Customers are advised to back up all important data before submitting devices for any service.

Cancellation & Refunds

8.1 Repair Cancellation

You may cancel a repair at any time before the work begins at no charge. If repair work has already commenced, charges will apply for parts already ordered or work already performed.

8.2 Rental Cancellation

Rental bookings may be cancelled up to 24 hours before the scheduled delivery for a full refund. Cancellations within 24 hours of scheduled delivery may incur a cancellation charge of up to one day's rental fee.

8.3 Refund Process

Approved refunds will be processed within 7–10 business days via the original payment method. Security deposits for rental services will be refunded within 5 business days after the equipment is returned and inspected.

Limitation of Liability

RepairnRent's total liability for any claim arising from our repair or rental services shall not exceed the total amount paid by the Customer for the specific service in question.

RepairnRent shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages, including loss of profits, data, business, or revenue
• Data loss or corruption during the repair process (customers are advised to back up data before submitting devices)
• Delays in service caused by circumstances beyond our reasonable control, including parts shortages, natural disasters, or force majeure events
• Issues arising from pre-existing conditions of the device that were not identified or disclosed at the time of submission
• Compatibility issues with third-party software, peripherals, or networks after repair

Intellectual Property

All content on the RepairnRent website — including text, images, logos, graphics, icons, and code — is the property of RepairnRent or its content suppliers and is protected under applicable copyright and trademark laws. Unauthorised use, reproduction, or distribution of any content without prior written consent is prohibited.

Brand names, product names, and trademarks mentioned on our website (HP, Dell, Lenovo, Apple, Asus, Acer, Hikvision, etc.) are the property of their respective owners and are used for identification purposes only.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.

Contact Information

For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us: